Privacy Policy

Welcome to Avalon Health. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our healthcare platform. By using Avalon Health, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal information including your name, email address, phone number, date of birth, gender, and national identification details.
• Personal health information such as medical history, diagnoses, treatment records, prescriptions, lab results, and vitals data.
• Medical aid and insurance information including member numbers, plan details, and claims history.
• Appointment records, consultation notes, and communication history with healthcare providers.
• Device and usage information including IP address, browser type, operating system, and interaction data with our platform.
• With your permission, location data to help connect you with nearby healthcare providers and facilities.

How We Use Your Information

We use your information to: facilitate healthcare consultations and appointment bookings; manage prescriptions, quotations, invoices, and medical claims; enable secure communication between you and your healthcare providers; process payments and manage billing; improve our platform and healthcare services; send important notifications about your health records and appointments; comply with legal and regulatory requirements in the healthcare sector.

Data Sharing

We may share your information with: your designated healthcare providers for continuity of care; pharmacies for prescription fulfilment; medical aid societies for claims processing; third-party service providers who assist us in operating our platform under strict data protection agreements. We will never sell your personal health information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your health data, including encryption in transit and at rest, secure authentication mechanisms, access controls, and regular security audits. While we strive to protect your information, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

• Access and review your personal health information through your patient portal.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your account and personal data, subject to legal retention requirements.
• Request a copy of your data in a portable format.
• Opt out of non-essential communications and marketing messages.

Children's Privacy

Avalon Health services for minors under 18 require parental or guardian consent. We do not knowingly collect personal information from children without appropriate guardian authorisation. If you believe we have collected information from a minor without proper consent, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through the platform or via email. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: